Call Recording Policy

This is the policy of Bequeathed Limited (company number 10960116), whose registered office is at West End Farmhouse, Long Marston Road, Cheddington, LU7 0RS, telephone 020 3411 9730, and e-mail [email protected] relating to the recording of in-coming and out-going telephone calls.

We record all conversations conducted on our help desk telephone number 020 3411 9730, whether by way of in-coming or out-going call. The voice recordings will be stored in accordance with our Privacy Policy for 6 years.

We record calls for the following purposes

  • ascertaining the technical support needs of our users and sharing those needs amongst our team so that a team member may take action
  • ascertaining the legal needs of our users and sharing those needs with one of our panel law firms when a user has requested that the law firm provide them with legal advice.
  • establishing the existence of facts, for instance in the event of a complaint by one of our users or customers
  • ascertain compliance with regulations applicable to use
  • training and to ascertain or demonstrate the standards which are achieved or ought to be achieved by our personnel in the course of their duties
  • preventing or detecting crime