Cookies and Tracking Technologies

We collect information about your computer, including, where available, your IP address, operating system and browser type to enable certain features of the website to work, for system administration and to report aggregate information to our channel partners and charities with whom we have a relationship. This is statistical data about browsing actions and patterns, and does not identify any individual.

For the same reason, we obtain information about your general Internet usage by using a small file of letters and numbers (known as a cookie) which is stored on the hard drive of your computer, if you agree. Cookies contain information that is transferred to your computer's hard drive.  Cookies help us to assess how you use our website and also how we can improve our website.  This means we have the information we need to regularly evaluate whether our website meets your needs.  Some of the cookies we use improve functionality of our website, so if you choose to disable cookies on your browser, you might find that you can’t access some aspects of our website, or that parts of the website don’t function in the way you might expect them to.

Cookies help us to:

  • remember login details;
  • collect information about the way you use the site;
  • collect information about whether you came from the site of a panel law firm or customer charity so that we may reflect that in how we communicate with you.

They also enable us to:

  • estimate our audience size and usage pattern;
  • store information about your preferences, and so allow us to customise our site according to your interests;
  • speed up your searches; and
  • recognise you when you return to our site.

We are required to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us by email at [email protected]

We use:-

  • strictly necessary cookies which are required for the operation of the site including for logging in or using the site;
  • analytical/performance cookies, which recognise and count the number of visitors and see how visitors move around the site;
  • functionality cookies which are used to recognise you when you return to the site and enable content to be personalised for you, greet you by name and remember your preferences; and
  • targeting cookies which record your visits to the website, pages visited and links you have followed in order to make the website and advertising more relevant to your interests.  We may also share this information with third parties for this purpose.

For more information about the individual cookies we use and the purposes for which we use them please see the table below:

CookiesSourcePurpose
JSESSIONID Bequeathed Used to track session against user authentication, i.e. to ensure that requests are coming from the same user/session
completed_interview Bequeathed Tells us if you have finished the online interview
created_interview Bequeathed Tells us if you have started the online interview
downloaded_document Bequeathed Tells us if you have downloaded your draft will
evident_accept_cookies Bequeathed Tells us if you have or have not accepted cookies
evident_ad_keyword Bequeathed Tells us which advertisement you clicked on to find your way to our website
evident_user_active Bequeathed Enables us to discover whether you have used the service recently
evident_user_email Bequeathed Enables us to match you when you are on our site with the email you registered with
evident_user_name Bequeathed Enables us to match you when you are on our site with the name you registered with
evident_user_registered Bequeathed Tells us whether you have or have not registered on our site
evident_user_registered_unix Bequeathed Tells us whether you have or have not registered on our site
evident_user_word_access Bequeathed Identifies you as a user that does or does not have permission to download a Will in Microsoft Word
exarinoprogress Bequeathed Helps us understand how far you have got with the online interview
restarted_interview Bequeathed Tells us if you have started another online interview
saved_interview Bequeathed Tells us if you have saved an online interview
cb-enabled Bequeathed Determines whether or not cookies have been accepted in the cookie bar
evident_auid Bequeathed Unique ID assigned to user upon registration/login, used to track user in system
evident_postcode Bequeathed If you provide a postcode the system remembers it so it can present content to you based on your location
evident_uid Bequeathed Unique ID assigned to user upon registration/login, used to track user in system
evident_user_email Bequeathed Exposes email user registered with for use by 3rd party systems, e.g. intercom, fullstory
evident_user_name Bequeathed Exposes name user registered with for use by 3rd party systems, e.g. intercom, fullstory
evident_user_registered Bequeathed Exposes date user registered with for use by 3rd party systems, e.g. intercom, fullstory
c-user Facebook For Facebook functionality
datr Facebook For Facebook functionality
fr Facebook For Facebook functionality
sb Facebook For Facebook functionality
wd Facebook For Facebook functionality
xs Facebook For Facebook functionality
_distillery FullStory For FullStory functionality
driftt_aid FullStory For FullStory functionality
muxData FullStory For FullStory functionality
fs_uid FullStory User tracking in fullstory.com. Enables us to view recordings of user sessions
ga_acc_no FullStory For FullStory functionality
_ga Google Analytics Used to distinguish uinque users by assigning a randomly generated number as a client identifier
_gat Google Analytics Used to throttle the request rate, limiting the collection of data on high traffic sites
_gid Google Analytics Used to store and update a unique value for each page visited
_insp_dct Inspectlet For Inspectlet functionality
_insp_nv Inspectlet For Inspectlet functionality
_insp_sid Inspectlet For Inspectlet functionality
_insp_slim Inspectlet For Inspectlet functionality
_insp_targlpt Inspectlet For Inspectlet functionality
_insp_targlpu Inspectlet For Inspectlet functionality
_insp_uid Inspectlet For Inspectlet functionality
_insp_wid Inspectlet For Inspectlet functionality
_cfduid Google Analytics Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmba Google Analytics Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmb Google Analytics Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc Google Analytics Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmt Google Analytics Used to throttle request rate.
__utmz Google Analytics Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
intercom_app_id Intercom Unique ID used to identify user in Intercom chat
intercom_user_hash Intercom For Intercom functionality
intercom-session Intercom Identifier used to track individual sessions in Intercom
intercom-visitor-session Intercom For Intercom functionality
intercom-id Intercom For Intercom functionality
intercom-lou Intercom For Intercom functionality
optimizelyBuckets Optimizely Stores JSON of the experiments and variations that a user has been bucketed into. This ensures the user consistently sees the same variation, even over multiple sessions.
optimizelyEndUserId Optimizely Contains the end user's unique identifier. It is a combination of a timestamp and random number. No information about you or your customer is stored in it.
optimizelyPendingLogEvents Optimizely Cookie set by the Optimizely website optimisation plaftform. Records user activity.
optimizelySegments Optimizely Stores JSON of the user's audience and dimension information (e.g., browser, campaign, mobile, source type, custom dimensions).
_stripe_mid Stripe For Stripe functionality in order to identify whether a paid-for event has occurred.

You may block cookies by activating the setting on your browser which allows you to do so. However, if you select this setting you may be unable to access or use certain parts of our site. If you would like further information please contact [email protected]